DOOR TO DOOR

HASSLE FREE REPAIRS

We are excited to introduce our brand-new door-to-door service, designed to make your shoe repair experience even more convenient and hassle-free. 

Now, you don't have to leave the comfort of your home or office to give your favourite shoes the care they deserve.

Let us bring our expertise right to your doorstep!

SERVICE STEP BY STEP

Step 1: Book Your Repair & Schedule a Pickup

Simply visit our website or give us a call to schedule a pickup at a time and location that suits you best. We understand that your schedule can be hectic, so we offer flexible pickup options to ensure a seamless experience.

Step 2: Convenient Collection

Our friendly and professional team will arrive at your designated location to collect your shoes. Whether you're at home, work, or even enjoying a coffee at your favourite café, we'll come to you. We prioritise punctuality and professionalism, so you can trust that your shoes are in good hands.

Step 3: Expert Shoe Repair

Once we have your shoes, our skilled cobblers will work their magic. With years of experience and a keen eye for detail, our team will meticulously repair and restore your shoes to their former glory. Whether fixing a broken heel, resoling worn-out soles, or performing intricate stitching, we take pride in our craftsmanship.

Step 4: Quality Assurance

We believe in delivering nothing short of excellence. After the necessary repairs are completed, we conduct a thorough quality check to ensure your shoes meet our high standards. We want you to be delighted with the results, so rest assured that every repair is handled with the utmost care and precision.

Step 5: Prompt Delivery

Once your shoes have been repaired, we'll arrange a convenient time for their safe return to you. Whether you're at home or back at the office, our team and dedicated couriers will deliver your rejuvenated shoes to your doorstep. Prepare to be impressed when you see the transformation!

SERVICE FAQ’s

Q: How do I schedule a pickup for the door-to-door service?

A: Scheduling a pickup is easy! You can visit our website and complete the online form with your preferred date, time, and location. Alternatively, you can give us a call, and our friendly customer service team will assist you in scheduling the pickup.

Q: Is there a minimum order requirement for the door-to-door service?

A: No, there is no minimum order requirement. Whether you have a single pair of shoes or multiple items that need repair, we are happy to provide our door-to-door service for any order size.

Q: How long does the shoe repair process take?

A: The turnaround time for shoe repairs depends on the complexity of the repairs needed. Typically, we aim to complete the repairs within 3-5 business days. However, for more extensive repairs or during busy periods, it may take slightly longer. Rest assured; we always strive to deliver your repaired shoes as soon as possible.

Q: What areas do you cover for the door-to-door service?

A: We provide our door-to-door service within the greater London area. Whether you're located in the city centre or the outskirts, we are here to cater to your shoe repair needs. If you're unsure about whether we cover your area, please contact us, and we'll be happy to assist you.

Q: How do I pay for the door-to-door service?

A: We offer multiple convenient payment options for our door-to-door service. After the repairs are completed, we will contact you to arrange payment. You can pay securely online via our website or opt for cash-on-delivery when we return your repaired shoes.

Q: What if I'm not satisfied with the repair work?

A: Customer satisfaction is our top priority. If, for any reason, you're not satisfied with the repair work done on your shoes, please reach out to us within 48 hours of receiving them. We will gladly assess the situation and work with you to resolve any concerns or issues you may have.

Q: Are my shoes insured during the pickup and delivery process?

A: Yes, we take great care to ensure the safety and security of your shoes during the pickup and delivery process. However, please note that our insurance coverage is limited to damages caused by our team's negligence. We recommend checking your own insurance policies for comprehensive coverage.

Q: Can I track the status of my shoe repair?

A: At the moment, we do not offer a real-time tracking system. However, if you have any inquiries about the status of your shoe repair, you can contact our customer service team, who will provide you with the necessary updates and information.

Q: Do you offer any warranty on the repair work?

A: Yes, we stand behind the quality of our workmanship. We provide a limited warranty on the repairs performed. If you encounter any issues related to the repairs within a reasonable timeframe, please reach out to us, and we will assess the situation and address it accordingly.

Q: Can I cancel or reschedule a pickup?

A: Yes, we understand that plans can change. If you need to cancel or reschedule a pickup, please notify us as soon as possible. We will do our best to accommodate your request and make the necessary arrangements

BENEFITS OF DOOR TO DOOR SERVICE

Convenience:

Say goodbye to the hassle of finding time in your busy schedule to visit a cobbler. We bring the expertise to you, saving you time and effort.

Professionalism:

Our team of skilled cobblers is committed to delivering exceptional craftsmanship and attention to detail. We treat your shoes as if they were our own.

Quality Guaranteed:

We take pride in our work and ensure that each repair is carried out to the highest standards. You can trust us to revive your favourite pair of shoes.

Reliable Service:

Punctuality and reliability are at the core of our door-to-door service. We value your time and strive to exceed your expectations every step of the way.

Local Expertise:

As a local cobbler in London, we understand the unique needs of our community. We've built a reputation for providing reliable and top-notch shoe repair services.

Ready to experience the convenience of our door-to-door service? Schedule a pickup today and let us breathe new life into your beloved shoes. 

At Cobblers Nest, we're here to keep you walking in style!